American Customer Satisfaction Index

Citizen satisfaction with the federal government has long been middling, especially compared to the best of industry.

Customer satisfaction with the federal government reached an 11-year high in 2017 according to the American Customer Satisfaction Index.

Citizen satisfaction with government services rebounded to a four-year high in 2016, driven largely by improved performances on the part of government websites.

Forrest Morgeson, director of research at the American Customer Satisfaction Index, has some good news for some agencies. Agriculture Department official Kevin Concannon says USDA is claiming victory in its battle against fraud. Jordy Yager of The Hill newspaper explains why some on Capitol Hill are talking about Rep. Darrell Issa (R-Calif.) Tom Day, USPS’ chief sustainability officer, shares news of the Postal Service’s successful conservation efforts.