American Customer Satisfaction Index

Investigation Tracked Child Welfare DOJ

Federal contractor to pay $7M for CX methodology issues

In today’s Federal Newscast: Harry Coker, an alumnus of the NSA and CIA, is nominated to serve as national cyber director. In less than a fortnight, the…

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

The government’s satisfaction index is up, but still not what it should be

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Uh-oh, satisfaction with federal government services has dropped

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FILE - Travelers wear masks as they wait in a line for a TSA security check, Dec. 10, 2021, at Seattle-Tacoma International Airport in Seattle. President Joe Biden on Monday, Dec. 13, 2021, will sign an executive order aimed at saving Americans time and frustration when seeking a broad array of federal services, like renewing passports, applying for Social Security benefits and getting aid after natural disasters. (AP Photo/Ted S. Warren, File)

One survey says customer experience with federal agencies is on the decline, while another says the opposite

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AP/J. Scott Applewhiteoversight, Gerry Connolly

Lawmakers ask 5 agencies for update on meeting customer service legislation’s goals

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Getty Imagesfederal data strategy

No single reason customer satisfaction with federal services keeps slipping

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State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov

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