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American Customer Satisfaction Index

CORRECTS YEAR A U.S. Marine Corps, who wants to remain anonymous, honors veterans graves at the Los Angeles National Cemetery in Los Angeles, Monday, May 31, 2021. He has placed American flags for the last 15-years, first as a boy scout, this year as a U.S. Marine. Authorities said a giant American flag and several smaller flags were stolen from a Southern California veterans cemetery over the Memorial Day weekend. Les' Melnyk, a spokesperson for the Department of Veterans Affairs National Cemetery Administration, said the garrison flag at Los Angeles National Cemetery was reported stolen sometime late Sunday or early Monday. (AP Photo/Damian Dovarganes)
First Look

VA’s National Cemetery Administration earns top spot on CX scorecard for 7th time

The Biden administration is setting a high bar to improve customer experience across government, but the VA’s National Cemetery Administration is already…

Veterans Affairs Read more
Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

The government’s satisfaction index is up, but still not what it should be

Agency Oversight Read more
Getty Images/iStockphoto/Tero Vesalainencustomer experience

Uh-oh, satisfaction with federal government services has dropped

Agency Oversight Read more
FILE - Travelers wear masks as they wait in a line for a TSA security check, Dec. 10, 2021, at Seattle-Tacoma International Airport in Seattle. President Joe Biden on Monday, Dec. 13, 2021, will sign an executive order aimed at saving Americans time and frustration when seeking a broad array of federal services, like renewing passports, applying for Social Security benefits and getting aid after natural disasters. (AP Photo/Ted S. Warren, File)

One survey says customer experience with federal agencies is on the decline, while another says the opposite

Federal Newscast Read more
AP/J. Scott Applewhiteoversight, Gerry Connolly

Lawmakers ask 5 agencies for update on meeting customer service legislation’s goals

Congress Read more
Getty Imagesfederal data strategy

No single reason customer satisfaction with federal services keeps slipping

Federal Drive Read more

State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov

Management Read more