website usability

The yearlong pandemic situation has pressure-tested the governmental custom experience

The government has learned a lot about its strengths and weaknesses during COVID. Forrester Research Vice President Rick Parrish joined Federal Drive with…

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Getty Imagesfederal data strategy

No single reason customer satisfaction with federal services keeps slipping

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Getty Images/iStockphoto/narinphotocomputer, website, federal government

Close up of American flag button on computer keyboard

New federal website design standards emphasize ‘continuous improvement’

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