Charlotte Lee - Federal News Network

Listen Live

Customer experience — Customer Experience

Commentary

For federal agencies, targeted communications are central to executing CX initiatives

Designing and delivering services that all people can navigate is becoming more important as technology advances, but it's no easy task.

Technology

How agencies are ‘reaching people where they are’ through effective CX communications
Insight by Granicus

Federal Executive Forum

Federal Executive Forum Customer Experience (CX) Strategies in Government Progress and Best Practices 2024

Technology

CX Exchange 2023: Granicus’ Charlotte Lee on 3 ways to enhance customer experience through active communications
Insight by Granicus

Federal Executive Forum

Federal Executive Forum Customer Experience in Government