Date: On Demand
Cost: No Fee

Improved technology and innovative implementation are part of an improved customer experience. But it’s really much more than just implementing technology that creates an overall better customer journey.

During this webinar, you will learn how CX experts from the Department of Homeland Security, Internal Revenue Service, Education Department and Agriculture Department are implementing strategies and initiatives to improve customer experience.

The following experts will explore customer experience improvement strategies, best practices and what it means to you:

  • Beth Cappello, Deputy Chief Information Officer, Department of Homeland Security
  • Courtney Kay-Decker, Deputy Chief Taxpayer Experience Officer, Internal Revenue Service
  • Gary Stevens, Deputy Chief Information Officer, Education Department
  • Simchah Suveyke-Bogin, Chief Customer Experience Officer, Agriculture Department
  • Charlotte Lee, Strategic Lead for Customer Experience & Innovation, Granicus
  • Karen Tuttle, Associate Director, Digital Experience Specialist, Public Sector, Verizon Business Group
  • Moderator: Luke McCormack, Host of the Federal Executive Forum

Panelists also will share lessons learned, challenges and solutions, and a vision for the future.

Registration is complimentary. Please register using the form on this page or call (202) 895-5023.


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