Genesys

Cloud Exchange 2024: Reimagining customer experience through ‘actionable intelligence’

Genesys’ U.S. public sector vice president offers actionable insights on improving CX through agent assist technology and cloud.

Federal Insights

StateRAMP Exchange 2024: Genesys’ Steven Boberski on value of StateRAMP authorization, FedRAMP reciprocity

Cybersecurity

Cloud Exchange 2023: Genesys’ Steven Boberski on 3 steps to achieve modernization

Cloud Computing

Creating frictionless CX

Federal Insights

Customer experience begins at ‘home,’ with an agency’s own employees

Federal Insights

Cloud Exchange 2022: Genesys’ Steven Boberski on creating customer empathy

Cloud Computing

Empathetic customer experience helps build trust in government

Federal Insights

Exclusive

AI, intelligent automation gives agencies new capabilities to improve citizen services

Innovation in Government

Exclusive

Customer experience must be more than a mission enabler

Innovation in Government

Helping diversify DC’s IT industry

What's Working in Washington