In recent years, budges have fluctuated or fallen at the Internal Revenue Service. Now the IRS operating with 400 fewer agents than it had before.
Maybe the IRS should issue an open challenge to modernize its master files.
In today's Federal Newscast, a report from the Treasury Inspector General for Tax Administrations finds the Internal Revenue Service had many criteria for further investigating groups applying for tax-exempt status.
Contractors can be held accountable if they fail to protect government information, but not data about commercial or personal customers.
Despite their unique missions, agencies face the same challenges when it comes to balancing risks, resources, and resilient bad actors.
Some civilian agencies were spared from deep cuts included in the president's budget request, but the IRS and EPA would see significant reductions.
The IRS is rolling out a new way for customers with tax issues to interact with the agency.
The Internal Revenue Service continues to work on improving customer service.
Leadership within the IRS' procurement office say they are working toward a culture change among their workforce, and earlier intervention with industry.
As members of Congress encourage the whistleblower community to continue to speak up, they acknowledged the long list of improvements they want to make to whistleblower protections at individual agencies like the IRS and FBI.
The Internal Revenue Service is working to roll out a new agency-wide email system by the end of the year that will automatically archive messages for record-keeping purposes. The Treasury Inspector General for Tax Administration said under legacy processes, the IRS is running afoul of federal records laws in several ways. Greg Kutz, assistant inspector general for audit at TIGTA, joined Federal Drive with Tom Temin to talk about what the office found when it took a deep dive into records.
Treasury Secretary Steve Mnuchin and IRS Commissioner John Koskinen urged Congress to fund the tax administration so it can invest in IT infrastructure, and meet customer service demands.
The Internal Revenue Service reported between January and June 1, it identified roughly 10,000 business returns for potential ID theft, compared to 4,000 in 2016, and around 350 in 2015.
How does an agency improve customer experience while simultaneously dealing with a shrinking budget, a smaller workforce and maybe even a hiring freeze?
The National Taxpayer Advocate and Electronic Tax Administration Advisory Committee (ETAAC) released their respective reports, highlighting actions the IRS needs to take to improve customer service and strengthen IT security.