IRS

IRS embarks on ‘absolutely critical’ refresh of legacy HR systems

The IRS is managing hundreds of legacy HR IT systems with thousands of workflows, but deferred upgrading these systems when the agency faced budget cuts.

IT Modernization

IRS cracking down on tax evasion in cryptocurrency industry

Federal Newscast

Progress on spending bills might have been an illusion all along

Congress

(AP Photo/Susan Walsh)

FILE - This March 22, 2013 file photo, shows the exterior of the Internal Revenue Service building in Washington. The Internal Revenue Service is recalling about 46,000 of its employees furloughed by the government shutdown, nearly 60 percent of its workforce, to handle tax returns and pay out refunds. The employees won't be paid. (AP Photo/Susan Walsh, File)

IRS recovers $1B in crackdown on taxes owed by millionaires

Agency Oversight

Getty Images/iStockphoto/baramee2554

People on the move: RRB CIO retires, IRS gets new CRO

Reporter's Notebook

IRS has recouped billions from whistleblower claims. Tipsters can wait a decade for their cut

Agency Oversight

The federal workforce is growing, as House appropriators consider agency spending cuts

Workforce

Why long-term funding is what agencies need, yet what they worry about

Congress

IRS law enforcement wing’s changing of the guard

Agency Oversight

IRS taxpayer assistance centers still have some work to do on the customer service front

Workforce

IRS has 37,000 webpages. About 2% get nearly all of its traffic

IT Modernization

customer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Shouldn’t in-person appointments and when they’re available become part of agencies’ thinking about improving customer experience?

Tom Temin Commentary

IRS adds another state to Direct File, as House Republicans seek to defund it

About 580,000 Oregon residents will be eligible to use the IRS’ Direct File platform next filing season, as long as the program remains funded.

IT Modernization

IRS Document Upload Tool, IRS Tax Season Stats

IRS hit a ‘big milestone’ to wean itself off paper. What comes next?

IT Modernization

A backlog of paper-based tax returns and correspondence hobbled the IRS at the height of the COVID-19 pandemic.