Veterans Experience Office

Denis McDonough

VA touts engaged workforce as key to highest-ever veteran trust scores

The Department of Veterans Affairs says veterans who receive VA services are giving the VA the highest trust scores it’s seen so far.

Veterans Affairs

(AP Photo/Pablo Martinez Monsivais)

Veteran Affairs building near the White House in Washington, Feb. 14, 2018. An internal watchdog's investigation has found that Veterans Affairs Secretary David Shulkin improperly accepted Wimbledon tennis tickets and likely wrongly used taxpayer money to cover his wife's airfare for an 11-day European trip. (AP Photo/Pablo Martinez Monsivais)

VA sees trust improve by 24% in five years, thanks to veterans experience effort

Veterans Affairs

Using machine learning to ‘automate’ employee expertise

Automation

Lee Becker, chief of staff at VA’s Veterans Experience Office

VA feeling hopeful in efforts to rebuild the trust of veterans

Federal Drive

Trump admin looks to overhaul Paperwork Reduction Act to ease customer service overhaul

Agency Oversight

Doing less with more: How to improve customer experience on a shrinking budget

Management