As much as the agency was able to accomplish during the snow-related shutdowns earlier this year, GSA’s chief information officer Casey Coleman saw areas that need improvement.

“It wasn’t seamless. The infrastructure team — my folks — spent a lot of their time making sure that we were load balancing. We want to take that to the next level and add capacity so that, if it happens again, there’s not a moment’s hesitation — everyone can be teleworking.”

At this year’s IRMCO conference sponsored by GSA, Coleman said the agency has started the process of implementing ‘phase 1’ of a telework plan, which involves focusing on changing some foundational elements of GSA’s infrastructure, rolling out VoIP and using HSPD-12 cards to access GSA’s internal networks.

Coleman said the first phase should be completed by July 4.

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