The General Services Administration is reviewing acquisition practices for its multiple-award schedule programs — in response to a GSA inspector general’s report that found managers had improperly intervened in the decisions of contracting officers on GSA’s schedule 70 vehicle for IT purchases. Those interventions allegedly happened at the behest of GSA vendors, and the IG has called for changes, including full documentation of any contacts between contractors and managers at GSA’s federal acqusition service. Industry groups aren’t happy — they see the recommendations as an overreaction, one that would chill the role of GSA managers in important government procurements. Jim Williams, a former commissioner of GSA’s Federal Acquisition Service and now senior vice president of Global Professional Services at Daon, joins In Depth with more.