SDFM The Business of Defense
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Brad Scyrkels, Cyxtera’s public sector vice president and general manager, said government customers are looking for cloud choice, after following the Office of Management and Budget’s Cloud First and Cloud Smart strategies.
May 02, 2023 -
During this exclusive webinar, you will learn how top federal IT executives are implementing effective strategies and technology around cloud computing.
May 01, 2023 -
As Treasury’s Bureau of the Fiscal Service transforms federal financial management, reimagining customer experience for the public, other federal agencies and the department’s own employees plays a fundamental role, says the bureau’s Matt Garber.
April 28, 2023 -
With the unveiling of a retooled USA.gov and USAGov en Español, GSA offers new online tools to access federal resources more quickly. We talk with the agency’s Leilani Martínez about delivering better external and internal CX — and what’s next.
April 28, 2023 -
The Transportation Security Administration’s employee training aims to achieve a blend of security and customer service expertise. Jason Miller talks with the agency’s Niki French and Kriste Jordan Smith about how that plays out in reality every day.
April 28, 2023 -
The agency implemented kiosks with virtual technicians to accelerate IT help desk services. FDA’s Josh Lehman explains how that initiative is an example of the agency’s CX model: Delight employees so that they can delight customers.
April 28, 2023 -
The CX team in State’s talent bureau likes to frame experience as “backstage” for employees and “onstage” for customers. We learn from State’s Shannon Nagy Cazeau and David Tucker about the intricate way these stages play off each other.
April 28, 2023 -
The space agency has ranked No. 1 as the best place to work in government for 11 years. NASA’s Robert “Bob” Gibbs credits a culture that has developed over decades and shares how leadership nurtures that culture through an employee-first approach.
April 28, 2023 -
Rapid technology development is changing customer experience expectations. While the private sector has led the way into a new era of customer experience, the federal government must catch up or risk becoming irrelevant.
April 28, 2023 -
NASA is joining the likes of the departments of Defense and Homeland Security in pursuing innovation in an unusual space: acquisition. It recently stood up the NASA Acquisition Innovation Launchpad (NAIL), modeling it after DHS’ Procurement Innovation Lab (PIL).
April 28, 2023 -
Learn how the Coast Guard, NSF and USAID are not only improving their enterprise environments but doing so in ways that best support their workforces in delivering services while also keeping federal data secure. | Download our new ebook
April 28, 2023 -
Having loads of data isn’t enough. We talk with James Bench of Maximus about how to develop a practical governance strategy and about three other critical elements to make data actionable: data integration, data analytics and data security.
April 28, 2023 -
In this exclusive webinar edition of Ask the CIO, host Jason Miller and his guests from the Defense Logistics Agency will dive into the warehouse modernization system and future strategies at the DLA. In addition, Zebra Technologies' John Wirthlin will provide an industry perspective.
April 28, 2023 -
By inserting more data-driven and personalized communications into service interactions, agencies will gain trust among their constituents and also drive desired behaviors, Granicus’ Charlotte Lee shares with The Federal Drive’s Tom Temin.
April 27, 2023 -
2023 brings with it an extraordinary amount of data. It’s believed that the world is now producing and consuming close to 100 zetabytes of data every year. How are companies managing this data? How can companies glean actionable insights from the data they have — and secure and protect the data that they need? Download this ebook to learn more!
April 27, 2023