Joe Doyle, the director of the Office of Customer Experience at USDA, said he expects the agency can make its services "faster, friendlier and easier" without asking for additional funding from Congress, or without much help from the private sector.
Some agency-inspector general relationships have drifted out of favor over the past 40 years. The IG community says it's time to swing the pendulum back.
The Environmental Protection Agency's chief of staff tells congressional investigations that the agency assigns public-records requests from environmental groups or others that it sees as "politically charged" to special internal review
The Senate has announced long-awaited hearings for three nominees to the Merit System Protection Board. The agency that handles appeals from the Civil Service Commission has lack a quorum to do business for more than 18 months.
Sen. Heidi Heitkamp (D-N.D.) has proposed moving the 73 federal inspectors general out from under their agencies and into their own independent agency.
On this week’s episode of Women of Washington, Gigi Schumm welcomes Dr. Joannie Chin, deputy director of the engineering lab at the National Institute of Standards and Technology.
The USPS Inspector General's office got lucky as several special elections around the country in January provided good test cases.
After more than one year after the Veterans Affairs Department stood up its new Office of Accountability and Whistleblower Protection. senior executives still make up a small fraction of disciplinary actions.
The U.S. Office of Special Counsel deals with much more than whistleblower cases — its mission also covers complaints of political activity in the federal workplace.
Each of the military services are facing shortages of pilots, especially combat pilots, which defense officials have tended to blame on increasing demand from the commercial airline industry.
Of all the customer service channels in need of improvement, agencies across the board may find the biggest challenge in making their websites more user-friendly.
Federal infrastructure projects have stalled around the country due to cumbersome permitting processes and funding challenges, which is why a bipartisan law was enacted two years ago to speed things up. Now the authors are hoping to amend that legislation with the Federal Permitting Reform and Jobs Act.
Following word of Scott Pruitt's resignation as administrator of the Environmental Protection Agency, Rep. Elijah Cummings (D-Md.) released new details of the House Oversight and Government Reform Committee's interviews with current and former EPA aides.
Before the Census Bureau rolls out its messaging campaign in October, it'll have to pore over reports of what went right in the Providence field test, and what didn't.
Thirteen agencies currently lack a confirmed, permanent IG, and more than 10 of those have been without a permanent IG for more than a year, according to the Project on Government Oversight.