Technology
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It's the oldest challenge in government and business: How to make things easier for customers. In the digital age, customer service has evolved into something more ambitious: customer experience (CX). CX asks, among other things, how you get the idea of better service or experience down to the individual employee.
February 01, 2024 -
Major changes to the 17th Federal IT Acquisition Reform Act (FITARA) scorecard led to agency scores dropping considerably.
February 01, 2024 -
Nakasone says one of the major challenges that needs addressing is how quickly military forces rotate in and out of CYBERCOM.
January 31, 2024 -
Illegal fishing harms the legal fishing industry and endangers the marine ecosystem. That is why the Coast Guard and other agencies spend so much time trying to detect and stop it. Now the National Geospatial Intelligence Agency is launching a prize challenge for data-based ways to get on top of illegal fishing.
January 31, 2024 -
A cloud computing security program established in 2011, continues to present difficulties to government and industry: FedRAMP, the Federal Risk and Authorization Management Program, is a way of establishing that cloud computing service companies are secure. But more than 12 years in, the program still has cost uncertainty. And agencies don't always use FedRAMP approved vendors, according to the Government Accountability Office.
January 31, 2024 -
DoD officials plan to have a call with the industry soon to clarify the latest FedRAMP equivalency memo.
January 31, 2024 -
HHS is moving toward a zero trust architecture, collecting information on where it may be vulnerable and refining its approach.
January 30, 2024 -
How do AI, cloud computing and analytics fit into creating a successful zero trust strategy?
January 30, 2024
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