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Customer service, public acceptance and public relations for a continuum for agencies in law enforcement.
The Marines obsess over something simple like a PT uniform while VA sweats bullets over its electronic health record.
If people can see Wrestlemania in person, why can't at least some federal offices start to repopulate?
Crucial digital approaches to customer experience won't completely displace the good, old-fashioned telephone call.
You can't make bad news go away. But by focusing on people doing good work, you can keep the cable TV anxiety at bay
Finding people imbued with the idea of public service is only part of the federal manager's job. You've also got to create conditions that sustain their passion.
USPS loses $10 billion a year. Nothing's changed in years, Congress hasn't acted. Maybe they should listen to DeJoy?
Will NAPA's recommendations for OPM melt like a snowball on a hot Capitol plaza?
What's a glassy-eyed carp in a dirty pond got to do with pandemic life?
Distribution of the crucial shots is improving, both because of supply and of governmental adaptibility.
The biennial list steams on, a few programs off, a few added, but the billions go.
Consider becoming a mentor to someone who doesn't look like you.
"Go forth, do the people's business, and be kind to one another," says a retired fed.
Statistical agencies say they need a little TLC so that the nation continues to have accurate facts.