They may have the best of intentions, but people who have not spent time working within the bureaucracy rarely understand the complexities of changing governmen...
Commentary by Jeff Neal
Founder of ChiefHRO.com
& Senior Vice President, ICF International
This column was originally published on Jeff Neal’s blog, ChiefHRO.com, and was republished here with permission from the author.
I always take it with a grain of salt when I hear politicians promising to come to Washington and change the government. They may have the best of intentions, but people who have not spent time working within the bureaucracy rarely understand the complexities of changing government, particularly in this era of partisanship.
Real change in government takes bold leadership, parties willing to work together for the common good, people in government who understand the levers of bureaucracy and how to make them work, and a good bit of luck.
If all of those things come together, there is a good chance that real changes can be made to happen. If three of the four come together, there is some chance. If only one or two are present, it might be time to pray to St. Jude (the Patron Saint of Hopeless Causes). Why so?
Big changes in government are incredibly difficult to accomplish. The organizational inertia that exists in any group is particularly present in government. Here are just a few reasons why I say that:
Although I spent 31 years as a career employee, I switched to a political appointment at DHS. One of the best senior executives in my office told me a few months into the job that I had successfully become a political appointee. When I asked why he said that, he said “You want everything immediately.” I had to admit he was right. Having an expiration date stamped on your forehead changes how you view time in ways that are not always good. People in such positions need to guard against the tendency to avoid starting things they cannot finish.
Many good ideas take years to fully implement. The best political and military leaders recognize that and make decisions based upon what is best for their organization and the taxpayers, rather than what might be best for their careers. The best career employees are willing to point that out to political and military leaders when they forget.
Even though change is hard, that doesn’t mean you should not try. There are a lot of great examples where agencies made a tremendous difference in how they do things, such as the Defense Logistics Agency’s Business System Modernization and HR Transformation programs.
To be successful, agencies have to focus on the things they can control, such as having the right people on the job and leaders who are willing to take risks. They also have to follow some proven strategies for successful change. One of the most powerful is application of program management discipline to major change initiatives. We often see Project Management Offices (PMOs) established for information technology or large acquisition programs. The same principles apply when an agency is contemplating a major policy initiative or operational changes to improve performance. Those efforts face many of the same challenges they would encounter in a major acquisition or IT program. They may also fail for many of the same reasons.
Government (contrary to popular belief) does not suffer from a lack of good ideas. There are many smart people in government who have great ideas for making their services and operations better. Where government often falls short is in execution — typically for the reasons I have already described.
By establishing a PMO for major initiatives, an agency can ensure that they maximize their ability to execute change. The combination of discipline in execution, change management and governance can bring big payoffs in results. When an experienced project manager is teamed with the right subject-matter experts and supported by the agency’s senior leaders, most agencies are fully capable of delivering the kind of transformational change we need in government today.
MORE COMMENTARY FROM JEFF NEAL:
The Problem with the Senior Executive Service
Federal government as an employer — Is the glass half full or half empty?
Fixing the federal hiring process: Deus ex machina
Fear not: The case for shared services in government
Copyright 2014 by Jeff Neal. All rights reserved.
Jeff Neal is founder of the blog, ChiefHRO.com, and a senior vice president for ICF International, where he leads the Organizational Research, Learning and Performance practice. Before coming to ICF, Neal was the chief human capital officer at the Department of Homeland Security and the chief human resources officer at the Defense Logistics Agency.
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