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CX Exchange '24 HCLSoftware's Michael Roe
CX Exchange '24 HCLSoftware's Michael Roe
Federal Insights

CX Exchange 2024: HCLSoftware’s Michael Roe on keeping people at center of experience design

Agencies know that the public now expects personalized CX from government services, the HCLSoftware product manager says.

Defense

CX Exchange 2024: DCSA’s Mark Pekrul on bringing more transparency to clearance process

Federal Insights

CX Exchange 2024: Maximus’ MaryAnn Monroe on tech advances in experience capabilities

IT Modernization

CX Exchange 2024: AmeriCorps, NTSB on using TMF funding to reimagine systems and services

Federal Insights

CX Exchange 2024: Maximus’ MaryAnn Monroe on the only experience metric that matters

Technology

CX Exchange 2024: ACF’s Natalie Grant, HUD’s Joe Carter on 'trauma-informed' service delivery

Federal Insights

CX Exchange 2024: Verizon’s David Werner on infusing AI into digital experiences

CX Exchange '24 SSA Commissioner Martin O'Malley
Federal Insights

CX Exchange 2024: SSA's Martin O'Malley on creating better experiences for the masses

CX Exchange '24 VA's John Boerstler
Federal Insights

CX Exchange 2024: VA’s John Boerstler on expanding outreach to veterans

CX Exchange '24 DoD Tashona Beale
Management

CX Exchange 2024: DoD’s Tashona Beale on Washington Headquarters Services’ first-ever CX management plan

CX Exchange '24 Adobe's Nancy Newell
Federal Insights

CX Exchange 2024: Adobe’s Nancy Newell on data-driven customer service improvement

CX Exchange Cyber '23 Leilani Martinez GSA
Technology

CX Exchange 2023: GSA’s Leilani Martínez on opening fresh ‘digital front door’ to federal services

CX Exchange Cyber '23 Youtube Thumbnails (9)
Technology

CX Exchange 2023: FDA’s Josh Lehman on how his agency’s not so different from Zappos — employees come first

CX Exchange Cyber '23 state department shannon nagy cazeau david tucker
Technology

CX Exchange 2023: State’s Shannon Cazeau, David Tucker on delivering great employee experience worldwide

CX Exchange Cyber '23 Bob Gibbs nasa
Technology

CX Exchange 2023: NASA’s Bob Gibbs on creating an out-of-this-world culture

CX Exchange Cyber '23 Youtube Thumbnails (5)
Technology

CX Exchange 2023: Granicus’ Charlotte Lee on 3 ways to enhance customer experience through active communications

CX Exchange Cyber '23 Youtube Thumbnails (4)
Technology

CX Exchange 2023: Okta’s Sean Frazier on why security needs to be like wallpaper

CX Exchange Cyber '23 Youtube Thumbnails (3)
Technology

CX Exchange 2023: HP Federal’s Matt Barry on 4 trends that will affect the future of federal work

CX Exchange Cyber '23 HireVue Thomas Bostick
Technology

CX Exchange 2023: HireVue’s retired Lt. Gen. Thomas Bostick on recruiting next-generation federal workforce

CX Exchange Cyber '23 MaryAnn Monroe Maximus
Technology

CX Exchange 2023: Maximus’ MaryAnn Monroe on why to start by identifying critical pain points

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Federal Insights

Federal News Network's CX Exchange