Federal Insights
CX Exchange 2024: HCLSoftware’s Michael Roe on keeping people at center of experience design
Insight by HCLSoftware
Defense
CX Exchange 2024: DCSA’s Mark Pekrul on bringing more transparency to clearance process
Federal Insights
CX Exchange 2024: Maximus’ MaryAnn Monroe on tech advances in experience capabilities
Insight by Maximus
IT Modernization
CX Exchange 2024: AmeriCorps, NTSB on using TMF funding to reimagine systems and services
Federal Insights
CX Exchange 2024: Maximus’ MaryAnn Monroe on the only experience metric that matters
Insight by Maximus
Technology
CX Exchange 2024: ACF’s Natalie Grant, HUD’s Joe Carter on 'trauma-informed' service delivery
Federal Insights
CX Exchange 2024: Verizon’s David Werner on infusing AI into digital experiences
Insight by Verizon
Federal Insights
CX Exchange 2024: SSA's Martin O'Malley on creating better experiences for the masses
Federal Insights
CX Exchange 2024: VA’s John Boerstler on expanding outreach to veterans
Management
CX Exchange 2024: DoD’s Tashona Beale on Washington Headquarters Services’ first-ever CX management plan
Federal Insights
CX Exchange 2024: Adobe’s Nancy Newell on data-driven customer service improvement
Insight by Adobe
Technology
CX Exchange 2023: GSA’s Leilani Martínez on opening fresh ‘digital front door’ to federal services
Technology
CX Exchange 2023: FDA’s Josh Lehman on how his agency’s not so different from Zappos — employees come first
Technology
CX Exchange 2023: State’s Shannon Cazeau, David Tucker on delivering great employee experience worldwide
Technology
CX Exchange 2023: NASA’s Bob Gibbs on creating an out-of-this-world culture
Technology
CX Exchange 2023: Granicus’ Charlotte Lee on 3 ways to enhance customer experience through active communications
Insight by Granicus
Technology
CX Exchange 2023: Okta’s Sean Frazier on why security needs to be like wallpaper
Insight by Okta
Technology
CX Exchange 2023: HP Federal’s Matt Barry on 4 trends that will affect the future of federal work
Insight by HP Federal
Technology
CX Exchange 2023: HireVue’s retired Lt. Gen. Thomas Bostick on recruiting next-generation federal workforce
Insight by HireVue
Technology
CX Exchange 2023: Maximus’ MaryAnn Monroe on why to start by identifying critical pain points
Insight by Maximus
