CX

ACT-IAC Accelerating Government — Episode 5: CX and Tech Spotlight

This episode covers the Customer Experience imperative in government as well as another Technology Leadership Spotlight.

Accelerating Government

The yearlong pandemic situation has pressure-tested the governmental custom experience

Management

Linkedin

Mike Kapetanovic, Growthlab

Why technology alone can’t solve the government’s customer experience problem

Commentary

Amelia Brust/Federal News Network

VA shares recipes for success with new customer experience ‘cookbook’ for agencies

Veterans Affairs

Driving an optimized citizen experience through FedRAMP authorized cloud solutions

Federal Insights