Accelerating Government with ACT-IAC – Episode 19 – Customer Experience (CX)

On this episode, we talk with IRS executive Ken Corbin, long-time government and industry CX leader Martha Dorris, and industry executive Angy Peterson, on the power and promise of on-going customer experience efforts in the federal market and ACT-IAC’s upcoming CX Summit.


Martha Dorris, Founder of Dorris Consulting International and former Deputy Associate Administrator for Citizen Services at the General Services Administration (GSA).

Ken Corbin, Chief Taxpayer Experience Officer at the Internal Revenue Service (IRS) and the Government Chair of ACT-IAC’s CX Summit.

Angy Peterson, Vice President at Granicus and the Industry Chair of ACT-IAC’s CX Summit.

Additional Resources:

To register for the 2022 ACT-IAC CX Summit on November 15th at the Renaissance Hotel in Washington, DC, you can use this link:

To register for the 2022 Imagine Nation ELC Conference (October 23-25, Hershey, PA), you can use this link: .

To learn more about ACT-IAC, please visit our website:

To learn more about the Service to the Citizen Awards, click here:


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