Ken Corbin - Federal News Network

Ken Corbin

Accelerating Government with ACT-IAC – Episode 19 – Customer Experience (CX)

On this episode, we talk with IRS executive Ken Corbin, long-time government and industry CX leader Martha Dorris and industry executive Angy Peterson…

Accelerating Government

(AP Photo/Susan Walsh)

FILE - This March 22, 2013 file photo, shows the exterior of the Internal Revenue Service building in Washington. The Internal Revenue Service is recalling about 46,000 of its employees furloughed by the government shutdown, nearly 60 percent of its workforce, to handle tax returns and pay out refunds. The employees won't be paid. (AP Photo/Susan Walsh, File)

IRS takes steps to avoid tax return processing delays as filing season starts

Agency Oversight

Executive Briefing Series: Customer Experience

Federal Insights

FILE - This April 13, 2014, file photo, shows the Internal Revenue Service headquarters building in Washington. Efforts to combat an escalating tax fraud problem are keeping thousands of legitimate filers from receiving their much-anticipated injection of tax return cash. Tax filers who opt to have their refund deposited directly onto debit cards are finding their cards frozen. The IRS said refund fraud caused by identity theft is one of its biggest challenges. In 2015, it stopped 1.4 million confirmed identity theft returns, totaling $8.7 billion. (AP Photo/J. David Ake, File)

IRS opening tax refund fraud center in 2017

Management