Internal Revenue Service

How the taxpayer advocate puts together that giant report every year

Maybe it’s because nearly everyone pays taxes, but few annual reports get more attention than that of the taxpayer advocate’s annual report to Congress.

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(AP Photo/Jenny Kane)This Tuesday, Oct. 12, 2021, photo shows a Social Security card in Tigard, Ore.  Millions of retirees on Social Security will get a 5.9% boost in benefits for 2022. The biggest cost-of-living adjustment in 39 years follows a burst in inflation as the economy struggles to shake off the drag of the coronavirus pandemic.  (AP Photo/Jenny Kane)

Social Security commits to a new website design it hope will improve customer experience

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FILE - The U.S. Capitol building is seen before sunrise on Capitol Hill in Washington, Monday, March. 21, 2022. With an urgent funding request stuck in Congress, the Health Resources and Services Administration says it can no longer cover medical bills for COVID tests and treatments for uninsured people and will stop taking claims at midnight Tuesday. (AP Photo/Gemunu Amarasinghe, File)

A lot’s been happening while Congress is on recess, focusing on the mid-terms

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Getty Images/iStockphoto/NicoElNinoTelecommunication network above city, wireless mobile internet technology for smart grid or 5G LTE data connection, concept about IoT, global business, fintech, blockchain

If intentions ruled, the federal government would have the highest customer experience ratings anywhere

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Charles Rettig

IRS awards $1K bonuses to ‘surge team’ employees tackling tax return backlog

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Security personnel from the Department of Homeland Security's Federal Protective Service, watch the vicinity around the Alexandria Federal Court in Alexandria, Va., on day one of Paul Manafort's trial, Tuesday, July 31, 2018. (AP Photo/Manuel Balce Ceneta)

House Dems want details from Federal Protective Service in wake of rising threats

The House Oversight and Reform Committee said it’s “extremely concerned” about growing threats against federal employees and visitors to federal…

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Rob Cannon Photo/Rob Cannon

Accelerating Government with ACT-IAC – Episode 19 – Customer Experience (CX)

On this episode, we talk with IRS executive Ken Corbin, long-time government and industry CX leader Martha Dorris and industry executive Angy Peterson…

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