Martha Dorris

Customer experience: What is it and why is it needed?

This week on Amtower Off Center, Martha Dorris, founder and CEO of Dorris Consulting joins host Mark Amtower to discuss customer experience and how it…

Amtower Off-Center

Exclusive

Episode 14: How to leverage customer experience as a tool for government marketing (and gain customer loyalty)

Market Chat

Exclusive

USDA, GSA accelerating Centers of Excellence efforts by releasing 6 RFQs

IT Modernization

Starting with IT, EPA driving toward a new customer experience

Management

Exclusive

Episode 7: How to successfully market to government during a CR

Market Chat

Army seeks help to guard against fake social media accounts

Reporter's Notebook

Labor, GSA losing IT, customer service executives

Reporter's Notebook

Martha Dorris, GSA’s deputy associate administrator for innovative technologies

Martha Dorris: What state-of-the-art customer service looks like

Federal Drive

Martha Dorris: Devil’s in the details in customer service

Federal Drive

GSA’s Dorris to retire after 34 years

People

Martha Dorris and Ira Hobbs

Web guru Dorris brings new life to government websites

Martha Dorris played a key role in a slew of Web platforms that are helping citizens to better connect with government services. For that work, she has…

Management

Federal Drive Show Blog – June 14, 2013

On the Federal Drive show blog, you can listen to our interviews, find more information about the guests on the show each day, as well as links to other…

Federal Drive

How to boost agency call center performance

Martha Dorris, deputy associate administrator at the Office of Citizen Services and Innovative Technologies at General Services Administration, shared some ideas from last month\’s GSA conference.