Customer experience: What is it and why is it needed?
This week on Amtower Off Center, Martha Dorris, founder and CEO of Dorris Consulting joins host Mark Amtower to discuss customer experience and how it…
This week on Amtower Off Center, Martha Dorris, founder and CEO of Dorris Consulting joins host Mark Amtower to discuss customer experience and how it…
Martha Dorris played a key role in a slew of Web platforms that are helping citizens to better connect with government services. For that work, she has…
On the Federal Drive show blog, you can listen to our interviews, find more information about the guests on the show each day, as well as links to other…
Martha Dorris, deputy associate administrator at the Office of Citizen Services and Innovative Technologies at General Services Administration, shared some ideas from last month\’s GSA conference.