Martha Dorris

Customer experience: What is it and why is it needed?

This week on Amtower Off Center, Martha Dorris, founder and CEO of Dorris Consulting joins host Mark Amtower to discuss customer experience and how it…

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Episode 14: How to leverage customer experience as a tool for government marketing (and gain customer loyalty)

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Martha Dorris, GSA’s deputy associate administrator for innovative technologiesMartha Dorris, GSA’s deputy associate administrator for innovative technologies

Martha Dorris: What state-of-the-art customer service looks like

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Web guru Dorris brings new life to government websites

Martha Dorris played a key role in a slew of Web platforms that are helping citizens to better connect with government services. For that work, she has…

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Federal Drive Show Blog – June 14, 2013

On the Federal Drive show blog, you can listen to our interviews, find more information about the guests on the show each day, as well as links to other…

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How to boost agency call center performance

Martha Dorris, deputy associate administrator at the Office of Citizen Services and Innovative Technologies at General Services Administration, shared some ideas from last month\’s GSA conference.

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