Customer experience: What is it and why is it needed?

This week on Amtower Off Center, Martha Dorris, founder and CEO of Dorris Consulting joins host Mark Amtower to discuss customer experience and how it fits in t...

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Martha Dorris, founder & CEO, Dorris Consulting

This week on Amtower Off Center, host Mark Amtower interviews Martha Dorris, a former federal executive and well known customer experience (CX) advocate and expert.

Topics discussed include:

  • what is CX and why it is needed
  • CX attributes and challenges
  • how it fits in Federal agencies and why more is needed
  • GPRA, Best Places to Work in Government and CX
  • the annual Service to the Citizens awards
  • why industry needs to pay attention

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