Federal Drive

Martha Dorris: What state-of-the-art customer service looks like

The new Core Federal Services Council was set up to ensure customer service provided by federal agencies continues to improve. Martha Dorris, of Dorris Consulti...

Tom Temin@tteminWFED

April 7, 2016 9:39 am

< a min read

Martha Dorris of Dorris Consulting International

The new Core Federal Services Council was set up to ensure customer service provided by federal agencies continues to improve. Martha Dorris, of Dorris Consulting International and former General Services Administration executive, joins Federal Drive with Tom Temin to talk about state-of-the-art customer service.

Download audio

Tom Temin

Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.

Follow @tteminWFED

Biden Administration tweaks regulations for how states, cities can use federal funding

Agency Oversight

A look into whether one HHS component is properly securing its cloud information systems

Cybersecurity

Defense contractor pleads guilty to bribery