Martha Dorris: What state-of-the-art customer service looks like

The new Core Federal Services Council was set up to ensure customer service provided by federal agencies continues to improve. Martha Dorris, of Dorris Consulti...

Martha Dorris of Dorris Consulting International

The new Core Federal Services Council was set up to ensure customer service provided by federal agencies continues to improve. Martha Dorris, of Dorris Consulting International and former General Services Administration executive, joins Federal Drive with Tom Temin to talk about state-of-the-art customer service.

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