Forrester - Federal News Network

Listen Live

FILE - Travelers wear masks as they wait in a line for a TSA security check, Dec. 10, 2021, at Seattle-Tacoma International Airport in Seattle. President Joe Biden on Monday, Dec. 13, 2021, will sign an executive order aimed at saving Americans time and frustration when seeking a broad array of federal services, like renewing passports, applying for Social Security benefits and getting aid after natural disasters. (AP Photo/Ted S. Warren, File) — Biden_Government_Services_27866

Federal Newscast

One survey says customer experience with federal agencies is on the decline, while another says the opposite

In today's Federal Newscast, public satisfaction in federal customer experience reached an-time low last year, according to a scorecard that’s been tracking this for decades.

Management

Biden seeks a higher standard for federal customer experience. How well is it already working?

Federal Tech Talk

The future of cybersecurity

Federal Newscast

Customers rank federal agencies lower than airlines and car rental services

Federal Drive

Government websites lagging in customer service, scorecard shows

Agency Oversight

How agencies can 'pull' more users toward using their websites

Management

What agency has the most improved customer experience?

Businesswoman pressing smiley face emoticon on virtual touch screen. Customer service evaluation concept.

Workforce

Trump plans to bring back Federal Customer Service Awards program

Human and robot hands almost touching with a binary burst of light - 3D render with digital painting. A modern take on the famous Michelangelo painting in the Sistine Chapel; titled, "The Creation of Adam".

Technology

Meet your artificial officemate

Federal Acquisition, GSA

Technology

Connect.gov is latest attempt to get buy-in to online ID management

rick_parrish

All News

Rick Parrish, Senior Analyst, Forrester

All News

Managers take a bite of Apple for their agencies

All News

Time to integrate Macs at your agency