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The IRS is dipping into its multi-year modernization funds to digitally process all the tax returns it receives by 2025 — a major shift for an agency that still relies heavily on paper forms.
Washington's ticker tape of controversy has wrapped around several agencies and departments. Republicans in Congress would fix things by cutting their budgets. But is that the best way to cause reform?
The IRS is dipping into nearly $60 billion of modernization funds to stay ahead of its paper workload.
An advisory panel of tax experts is urging the IRS to promote a long-running free program that lets taxpayers file their federal and state tax returns with private tax professionals, before it scales up its own alternative.
In today's Federal Newscast: Two GOP lawmakers are looking to defund armed regulatory officers at certain federal agencies. The Office of Personnel Management reminds agency managers they must not forget the "weather and safety leave" option. And it looks like your latest Zoom meeting is probably a public record.
In today's Federal Newscast: Senator Ron Wyden thinks spy agencies might be going too far to get data on Americans. The Treasury's IG says the IRS could improve on how it awards cash to whistleblowers. And Congress looks to eliminate the Pentagon’s office of Cost Assessment and Program Evaluation.
While the politicians debate how much money it should have, the IRS cranked dutifully away this past tax filing season. The agency says it operated on schedule for the first time since 2020, the advent of the pandemic.
In today's Federal Newscast, an IRS watchdog says agency employees don’t have a proper channel to offer their feedback.
In today's Federal Newscast: The IRS Taxpayer Advocate wants more money budgeted for taxpayer service and IT modernization, and less for enforcement. The Biden Administration wants higher pay for federal firefighters. And the federal workforce is becoming slightly more diverse.
The IRS is bringing back a former leader experienced at helping the agency overcome challenges and congressional scrutiny.
During this webinar, you will learn how CX experts from the Department of Homeland Security, Internal Revenue Service, Education Department and Agriculture Department are implementing strategies and initiatives to improve customer experience.
Maybe it's because nearly everyone pays taxes, but few annual reports get more attention than that of the taxpayer advocate's annual report to Congress.
The customer experience drive has not been lost on the Social Security Administration. Few if any agencies exceed the 180 million online visitors SSA receives every year. Now Social Security has made a significant upgrade to its public website to make it easier to use.
In today's Federal Newscast, federal employees teleworking overseas get a pay bump, 2023 Presidential Rank Awards nominations open and more.