Internal Revenue Service

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  IRS hiring, IT upgrades set high bar for taxpayer assistance next filing season

  Treasury Secretary Janet Yellen outlined “bold commitments” the IRS will make over the next six months to build out its workforce and upgrade its IT capabilities.

  Hiring/Retention

  September 15, 2022
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  House Dems want details from Federal Protective Service in wake of rising threats

  The House Oversight and Reform Committee said it’s “extremely concerned” about growing threats against federal employees and visitors to federal facilities.

  Congress

  September 14, 2022
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  Accelerating Government with ACT-IAC – Episode 19 – Customer Experience (CX)

  On this episode, we talk with IRS executive Ken Corbin, long-time government and industry CX leader Martha Dorris and industry executive Angy Peterson about the power and promise of on-going customer experience efforts in the federal market and ACT-IAC’s upcoming CX Summit.

  Accelerating Government

  September 14, 2022