Lee Becker - Federal News Network

Listen Live

early career, skills-based hiring,workforce, diversity — Workforce Diversity

Workforce

Workforce cohort outlines specific ‘blueprint’ for civil service reform

For civil service reform, agencies should use lessons learned from workforce pilots at other agencies, according to a recent report from Convergence.

Management

OMB seeks to ‘build trust’ in government services, speed up CX expert hiring across agencies

Commentary

Why agencies need to invest in improving life experiences and how to get started

Workforce

OMB’s return-to-office memo offers ‘reset’ for federal employees and their customers

Commentary

What the rollout of the PACT Act teaches us about the link between the employee and customer experience

Management

Biden seeks a higher standard for federal customer experience. How well is it already working?

Accelerating Government

ACT-IAC Accelerating Government — Episode 5: CX and Tech Spotlight

ed kearns kris rowley

Reporter's Notebook

Commerce, GSA looking for new chief data officers

Reporter's Notebook

VA regulatory change driving a ‘sustained organizational commitment’ to customer service

Lee Becker, chief of staff at VA’s Veterans Experience Office

Federal Drive

VA feeling hopeful in efforts to rebuild the trust of veterans

Paperwork in a filing cabinet

Agency Oversight

Trump admin looks to overhaul Paperwork Reduction Act to ease customer service overhaul

Customer Satisfaction Reliability Quality Service Concept

Management

What agency has the most improved customer experience?