Graphic By: Derace Lauderdale
Workforce
Workforce cohort outlines specific ‘blueprint’ for civil service reform
Management
OMB seeks to ‘build trust’ in government services, speed up CX expert hiring across agencies
Commentary
Why agencies need to invest in improving life experiences and how to get started
Workforce
OMB’s return-to-office memo offers ‘reset’ for federal employees and their customers
Commentary
What the rollout of the PACT Act teaches us about the link between the employee and customer experience
Management
Biden seeks a higher standard for federal customer experience. How well is it already working?
Accelerating Government
ACT-IAC Accelerating Government — Episode 5: CX and Tech Spotlight
Reporter's Notebook
Commerce, GSA looking for new chief data officers
AP/Charles Dharapak
Reporter's Notebook
VA regulatory change driving a ‘sustained organizational commitment’ to customer service
Federal Drive
VA feeling hopeful in efforts to rebuild the trust of veterans
Agency Oversight
Trump admin looks to overhaul Paperwork Reduction Act to ease customer service overhaul
