MAXIMUS

Can digital transformation centered on servicemembers address U.S. military’s retention crisis?

An Air Force veteran explains how CX and human-centered design can help DoD attract digitally savvy recruits and keep its youngest warfighters.

Federal Insights

How customer experience can transform the Defense Department

Federal Insights

Getty Images/iStockphoto/NicoElNino

policy and data, weapon systems, zero trust, Cybersecurity IT engineer working on protecting network against cyberattack from hackers on internet. Secure access for online privacy and personal data protection. Hands typing on keyboard and PCB

Robust data management is key to harnessing the power of emerging technologies

Commentary

Civilian Cloud Exchange '24 Maximus Frank Reyes

Cloud Exchange 2024: Maximus’ Frank Reyes on leveraging generative AI, FinOps

Cloud Computing

Cloud Exchange 2024: Maximus’ Frank Reyes on must-know trends in cloud security

Cloud Computing

AP Photo/Alex Brandon

Medicare, Medicaid, CMS, HHS, cybersecurity, Administration of Children and families,The Department of Health and Human Services building

New HHS request for proposals has industry up in arms

Contracting

Operationalizing AI: Driving mission impact at scale

Federal Insights

CX Exchange 2024: Maximus’ MaryAnn Monroe on tech advances in experience capabilities

Federal Insights

CX Exchange '24 Day 1 Maryann Monroe Maximus

CX Exchange 2024: Maximus’ MaryAnn Monroe on the only experience metric that matters

Federal Insights

Securing the Nation: Deep dive into federal SOCs

Federal Insights

At VA, AI and data optimization hold the promise of better health outcomes, job satisfaction

Federal Insights

Building purposeful CX: The importance of a holistic approach to improving customer outcomes

How can you be sure you’re employing the right technology and services to achieve exceptional CX?

Federal Insights

How to ask the right questions to define AI use cases

This approach also points more accurately to the right type of program to apply to the problem, whether RPA, a traditional AI algorithm or generative AI.

Federal Insights

How modern security operations centers keep up with emerging threats

Artificial Intelligence

As agencies outsource and modernize security operations center staffs, they need assurance SOC employees have both certifications and up-to-date knowledge.