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customer service, customer experence, Customer satisfaction - Employee engagement
Customer satisfaction - Employee engagement
Graphic by: Derace Lauderdale
Tom Temin Commentary

How about night and weekend customer service — in person?

Shouldn't in-person appointments and when they're available become part of agencies' thinking about improving customer experience?

Management

How much training is there for IRS agents facing the threat of physical harm?

Federal Newscast

The IRS appears to have counted out some taxpayers a bit too soon

Federal Newscast

New numbers from the IRS' watchdog truly show less workers, means less tax dollars

Federal Newscast

IRS could have IT workforce issues on the horizon

Agency Oversight

IRS performance data shows audit rate cut in half since 2010

Agency Oversight

GOP lawmakers, IRS watchdogs disagree on tax gap fix

1040 and instructions
Federal Newscast

Fewer workers at the IRS means less work getting done

FILE - In this Jan. 11, 2013 file photo, the Social Security Administration's main campus is seen in Woodlawn, Md. Rep. Sam Johnson of Texas, the chairman of the House Ways and Means subcommittee on Social Security, a key Republican lawmaker, wants to overhaul the nation's Social Security program, proposing to gradually increase the retirement age for Social Security and slow the growth of benefits for higher-income workers. Johnson introduced legislation just before the end of the congressional session in early December 2016, that he said would "permanently save" Social Security. (AP Photo/Patrick Semansky, File)
Federal Newscast

SSA will need to dip into reserve funds to stay afloat

Internal Revenue Service Building Sign
Federal Newscast

IRS is having trouble outing tax cheats under its own roof

DHS
Federal Newscast

DHS gets kudos for management reforms

Darren Soto, Collin C. Peterson, Tom O'Halleran, Mike Conaway, Al Lawson
Federal Newscast

Congressman takes aim at federal travel with series of bills

Sign on Internal Revenue Service building, Washington, DC
Technology

IRS looks to make mobile, cashless payments for overdue debts a reality

IRS watchdog
Associated Press/J. David Ake
Government Shutdown

Watchdog finds IRS 'underfunded, understaffed and at the mercy of shutdowns'

Jon Tester
Federal Newscast

Lawmakers anxiously await Veterans Affairs' new community care standards

Sign on Internal Revenue Service building, Washington, DC
Agency Oversight

'Draconian' IRS budget cuts strain rollout of 2019 tax filing season

TIGTA 112718
Agency Oversight

IRS missed steps to accurately track outside data breaches, TIGTA reports

FILE- In this Feb. 14, 2018, file photo, H&R Block signs are displayed in Jackson, Miss. The tax deadline does typically fall on April 15 but that’s a Sunday this year and Monday is Emancipation Day, a Washington D.C. holiday. That means that taxpayers nationwide get a little breathing room and have until Tuesday, April 17, to get the job done. (AP Photo/Rogelio V. Solis, File)
Cybersecurity

IRS: Frequent data breaches make it 'fundamentally more difficult' to verify taxpayers

tigta-logo
Technology

TIGTA faults Unisys, IBM for delayed response to IRS Tax Day computer bug

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Agency Oversight

IRS increases revenue from collections in 2017, in spite of shrinking staff

Treasury Department
Federal Drive

Russ Martin: Employment-related identity theft a growing problem

Ben Cardin
Federal Newscast

Democrats pushing back against Trump's military parade idea

In this photo taken Aug. 19, 2015, the Internal Revenue Service Building in Washington. Tax Day is an opportunity for Democratic lawmakers and activists to hit the streets Saturday, April 15, 2017, at protests around the country and demand President Donald Trump release his tax returns (AP Photo/Andrew Harnik)
Management

IRS looks to reverse 'bad decision-making' with updated management practices

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