website usability

Centers for Disease Control and Prevention

CDC cuts the digital fat as part of its website redesign

Carol Crawford, the director for digital media at the CDC, said the website redesign reduced the site’s content by about 65%, making information easier…

Ask the CIO

FILE - In this Aug. 20, 2020 file photo, postal workers load their mail delivery vehicles at the Panorama city post office in Los Angeles. The Nov. 3 election will test California's commitment to voting by mail as the nation's most populous state will offer fewer in-person polling places hoping it will convince more people to cast ballots from the safety of their mailboxes during a pandemic. If it doesn't work, the state could see long lines and frustrated voters on Election Day compounded by coronavirus protocols that will make voting in person slower in a year expected to draw a big turnout. (AP Photo/Richard Vogel, File)

Postal workers reminded they cannot profit from speeches, articles or books about official duties

Federal Newscast

The yearlong pandemic situation has pressure-tested the governmental custom experience

Management

Getty Images

No single reason customer satisfaction with federal services keeps slipping

Federal Drive

Getty Images/iStockphoto/narinphoto

computer, website, federal government

Close up of American flag button on computer keyboard

New federal website design standards emphasize ‘continuous improvement’

Technology

Public usage of federal websites going down in some areas

Federal Drive

Plain writing still a challenge for most government websites

Technology