Nearly one in three homeless veterans calling a Veterans Affairs help hotline was sent to voicemail in fiscal 2013. That’s just one of the issues uncovered in an Inspector General’s report on the VA National Call Center for Homeless Veterans. The VA has pledged to make changes to the call center. But as the temperatures dip, what other challenges lie ahead in supporting homeless vets? Baylee Crone, executive director at the National Coalition for Homeless Veterans, joined Tom Temin on the Federal Drive with the latest on these problems and details on her testimony before the House Veterans Affairs Committee.

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