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Mallory Barg Bulman: TSA, State endure customer service problems

The Transportation Security Administration and the State Department's Passport Office have two things in common. They both interact with citizens when they're t...

Tom Temin@tteminWFED
July 13, 2016 10:03 am
< a min read
     
Mallory Barg Bulman, research director, Partnership for Public Service

The Transportation Security Administration and the State Department's Passport Office have two things in common. They both interact with citizens when they're traveling, and they both have had customer service problems. But, they've made efforts to improve. Mallory Barg Bulman, research director at the Partnership for Public Service, joins Federal Drive with Tom Temin with more.

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Tom Temin

Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.

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Related Topics
customer service Mallory Barg Bulman Management Partnership for Public Service State Department Tom Temin Transportation Security Administration Workforce