The Office of Personnel Management’s new technology strategy places a keen focus on customer service. In doing so, OPM is reconfiguring its chief information office to meet those new needs. In part two of their interview with Executive Editor Jason Miller, OPM Chief Information Officer Donna Seymour and OPM Director Katherine Archuleta spoke about how OPM is transforming to become a customer service agency. Listen to part one of the interview, where the two discuss six broad areas of change for the agency and read Jason’s related story.

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