IT Modernization
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The VA and Oracle-Cerner are addressing issues that have led to less productive pharmacy operations at VA facilities using a new Electronic Health Record.
May 10, 2023 -
During this exclusive CISO Handbook webinar, moderator Jason Miller and guest Elena Peterson, senior cyber security researcher at the Pacific Northwest National Laboratory will explore cybersecurity research and IT modernization initiatives at PNNL. In addition, moderator Justin Doubleday and guest Matt Lembright, director of federal applications at Censys, will provide an industry perspective.
May 10, 2023 -
The Pentagon’s CIO’s office wants to better quantify its IT user experience problems and find solutions.
May 09, 2023 -
As agencies seek to push data to the edge, it’s important to understand that “edge” involves a range of elements that must be managed and secured, explains Dell Technologies’ Kelsey Monaghan. Learn more about what that means for agencies.
May 09, 2023 -
Moving to the cloud requires a plan for securing data, which falls to the agency, while infrastructure cyber falls to the provider. We talk with experts from Commvault and AWS to uncover the best strategies to make this happen successfully.
May 09, 2023 -
Success in using data well to drive decisions and solve problems hinges on establishing a data culture that embraces all users, says Alation’s Scott Woestman. He shares three steps to make that happen with The Federal Drive’s Tom Temin.
May 09, 2023 -
The government is grappling with the mechanics of addressing whether their software supply chain is secure. Download our new ebook to get a snapshot from leaders at CISA, the IT Industry Council and DoD’s National Counterintelligence and Security Center into current efforts.
May 04, 2023 -
The U.S. Marine Corps is currently embarking on a restructuring plan know as Force Design 2030. It looks to reshape its combat power for future conflicts with near-peer adversaries, i.e. China.
May 02, 2023 -
The IRS is warning House lawmakers that plans to eliminate nearly $80 billion in agency modernization funds would stall ongoing plans to improve taxpayer services.
May 02, 2023 -
Federal agencies and our nation’s critical infrastructure – such as energy, transportation systems, communications and financial services — are dependent on technology systems to carry out fundamental operations and to process, maintain and report vital information.
May 01, 2023 -
Tiffany Hixson, the assistant commissioner for the Office of Professional Services and Human Capital Categories in the General Services Administration’s Federal Acquisition Service, said spending in 2023 is on track to grow at a significant pace across the entire professional services category.
May 01, 2023 -
As Treasury’s Bureau of the Fiscal Service transforms federal financial management, reimagining customer experience for the public, other federal agencies and the department’s own employees plays a fundamental role, says the bureau’s Matt Garber.
April 28, 2023 -
With the unveiling of a retooled USA.gov and USAGov en Español, GSA offers new online tools to access federal resources more quickly. We talk with the agency’s Leilani Martínez about delivering better external and internal CX — and what’s next.
April 28, 2023 -
The Transportation Security Administration’s employee training aims to achieve a blend of security and customer service expertise. Jason Miller talks with the agency’s Niki French and Kriste Jordan Smith about how that plays out in reality every day.
April 28, 2023 -
The agency implemented kiosks with virtual technicians to accelerate IT help desk services. FDA’s Josh Lehman explains how that initiative is an example of the agency’s CX model: Delight employees so that they can delight customers.
April 28, 2023