Agency Oversight
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They say an army travels on its stomach. It also travels on spare parts. And in that regard, the Defense Department has a problem. The inspector general has found that one spare parts supplier, a company called TransDigm, received payments that resulted in nearly $21 million in excess profits.
February 15, 2022 -
In today's Federal Newscast, House Republicans are pressing Energy Secretary Jennifer Granholm on how she is abiding by the STOCK Act.
February 15, 2022 -
For employees age 40 or older, the federal workforce faces a persistent challenge addressing pay disparities among racial and gender demographics.
February 14, 2022 -
It's up to the Senate now to vote on a way to avoid a lapse in appropriations Friday, when the current continuing resolution ends. It's not exactly a route to full 2022 appropriations, but its not disaster.
February 14, 2022 -
But agencies, amid a surge in public demand to use government services digitally, as well as a rise in improper payments from COVID-19 stimulus programs, face growing pressure to make customer services easier to access, but also more secure.
February 14, 2022 -
The Biden administration's push for improved customer experience couldn't come at a better time. More people than ever are trying to access federal agencies. Yet satisfaction with the experience is at an all time low.
February 10, 2022 -
A coalition of House Democrats is joining the Biden administration in pressing the Postal Service to make a larger commitment to electric delivery vehicles in the coming years.
February 09, 2022 -
Congress back in 2010 created a loan guarantee program to run through the Commerce Department. Its purpose was to help along technological innovation an small and medium manufacturers. But the program never got started. Why not?
February 09, 2022 -
It doesn't stand still, but the government's level of service always seems to lag that of the private sector. According to Brookings Institution fellow Annelies Goger and Sha Hwang, co-founder of public agency contractor Nava, improving customer experience is essential to improving trust in government itself.
February 09, 2022 -
A long-awaited reform bill that would save the Postal Service about $50 billion over the next decade took a major step forward in Congress.
February 08, 2022 -
More than two dozen people were killed, including eight children, when Devin Patrick Kelley opened fire during a Sunday service at First Baptist Church of Sutherland Springs, Texas, in 2017.
February 07, 2022 -
The IRS will transition away from using facial recognition technology to help taxpayers create online accounts with the agency.
February 07, 2022 -
On this episode, we talk with Federal Deputy CIO, Maria Roat, about the President’s Management Agenda and then catch up with Tim Smith, President of OnPoint Consulting about innovation in the federal market.
February 07, 2022 -
Citizen satisfaction with government services fell again last year. In fact, the satisfaction index fell to the lowest point since measurement started back in 1999. Here with the details, the director of research for the American Customer Satisfaction Index, Forrest Morgeson.
February 07, 2022 -
The Postal Service’s best shot at a long-term legislative reform in recent years is finally moving ahead in Congress next week.
February 04, 2022