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VA's contact centers turned to a chatbot after experiencing a surge in calls starting in March that led to long wait times and frustrated veterans.
Jim Gfrerer, the assistant secretary for information and technology and chief information officer at the Veterans Affairs Department, said the sense of urgency, extra funding and the support of non-IT executives helped the agency meet the needs of remote workers and veterans over the last five months.
Mark Munsell, the NGA chief technology officer, said industry, particularly non-traditional companies, should use the tech focus and technology strategy documents as guides for how to help that agency overcome long-standing challenges.
South Dakota CIO discusses state's COVID response, plus how pandemic has forced state to expedite IT modernization along with rethinking old model business, and incorporating new model of IT-business alignment.
Mia Jordan, the CIO at the Agriculture Department’s Rural Development bureau, is leaving after 10 years to become the CIO at the Education Department’s Federal Student Aid Office.
Grant Schneider, the federal chief information security officer, is leaving federal service after almost 28 years, including the last two in his current role.
Guy Cavallo, the SBA deputy chief information officer, will become the principal deputy CIO at OPM starting on Sept. 14.
Dr. Amy Abernethy, the principal deputy commissioner and acting chief information officer of the Food and Drug Administration, said the agency is looking at common use cases and creating cloud-based package services to give the internal customers the majority of the capabilities they need.
Federal News Network has confirmed that Jose Arrieta told senior leadership he would be leaving the agency after only 16 months.
Grant Schneider, the federal chief information security officer, said the Federal Acquisition Security Council continues to work on its interim final rule detailing how it will share supply chain risk information with government and industry.
The Agriculture Department's Office of Chief Information Officer has implemented a hiring freeze and is offering early retirements to eligible IT specialists. The initiatives are part of a workforce "restructuring" effort to support USDA's ongoing IT modernization transformation, the department said.
Christie Canaria, the Small Business Innovation Research program director at the National Cancer Institute and a finalist for the Women in Technology leadership award, said her role in helping small business successful navigate the Small Business Innovation Research program depends bring an assortment of ideas to the table.
The House Oversight and Reform Subcommittee on government operations released the 10th Federal IT Acquisition Reform Act (FITARA) scorecard and no agency received a “F” or “D” grade for the first time.
House Majority Leader Steny Hoyer (D-Md.) suggested giving the IRS $2 billion under the Technology Modernization Fund and then letting agencies use the savings from the tax agency for other projects.
Weekly interviews with federal agency chief information officers about the latest directives, challenges and successes. Follow Jason on Twitter. Subscribe on Apple Podcasts or Podcast One.