chatbots

Real-time feedback is central to FDA’s upcoming goals for customer experience

The Food and Drug Administration is looking to reach better customer experience by focusing on employee satisfaction and more consistent feedback loops.

Technology

Why the federal sector must leverage more chatbots as CX remains a top priority for the administration

Commentary

Unleashing the power of ChatGPT in government

Commentary

Emerging tech brings different results to Labor, Army, USCIS

Automation

Fiscal Service digital playbook flags workflows ripe for automation

Automation

Disparate agencies encountering similar lessons, pitfalls in prioritizing AI efforts

Artificial Intelligence

VA found a fast solution to its growing call center wait-time problem

Ask the CIO

How agencies can best prepare for AI: ‘Build a data team’