Technology
Real-time feedback is central to FDA’s upcoming goals for customer experience
Sponsored by Granicus
Commentary
Why the federal sector must leverage more chatbots as CX remains a top priority for the administration
Commentary
Unleashing the power of ChatGPT in government
IT Modernization
OPM’s new approach to modernizing retirement services is all about small bites
Artificial Intelligence
CIA eyes ChatGPT with ‘interest,’ but human analysts remain crucial
Artificial Intelligence
The Patent and Trademark Office collaborates with IBM to aid inventors
Automation
Emerging tech brings different results to Labor, Army, USCIS
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Automation
Fiscal Service digital playbook flags workflows ripe for automation
Artificial Intelligence
Disparate agencies encountering similar lessons, pitfalls in prioritizing AI efforts
Ask the CIO
VA found a fast solution to its growing call center wait-time problem