customer experience
-
The Food and Drug Administration is looking to reach better customer experience by focusing on employee satisfaction and more consistent feedback loops.
September 01, 2023 -
The Biden administration is putting its next wave of customer experience improvement into focus, giving agencies new targets — and soon, new tools — to improve the way agencies deliver public-facing services across government.
August 30, 2023 -
Only 35% of Americans said they trust the federal government, but highlighting the work of civil servants can pave the way to more positive views, the Partnership for Public Service found.
August 18, 2023 -
After launching in May, the Office of Transformation at the Social Security Administration is taking a data-driven, proactive approach to try to improve customer experience.
August 07, 2023 -
In today's Federal Newscast: Thrift Savings Plan participants can now manage their installment payments in My Account. The General Services Administration is asking whether another change is required in the way agencies buy cloud services. And it's negative over positive when it comes to the public judging experiences with federal services.
August 01, 2023 -
After its official launch in July, the Department of Homeland Security’s new Customer Experience Directorate sees technology as the pathway to a more human-centered approach to public interactions.
July 27, 2023 -
‘As easy as possible’: OPM’s new tutorials aim to help retiring feds and improve customer experienceNew video tutorials from the Office of Personnel Management lay out, step by step, a couple of key items on the federal retirement to-do list.
July 26, 2023 -
No American would stand on a soapbox and shout out how easy it is to deal with the federal government. A small office deep within the White House apparatus has been coaxing agencies to reduce what's officially known as administrative burden on citizens.
July 21, 2023 -
Building on years of efforts across administrations to enhance the federal agency customer experience, President Biden has signaled a clear call to action to agencies. The goal: To reimagine how government services are provided to ensure it is of the people, by the people and for the people.
July 07, 2023 -
House lawmakers showed little support to provide more funding for the Technology Modernization Fund in fiscal 2024, but the board still has hundreds of millions of dollars to loan out.
July 06, 2023 -
The directorate is being led by former USDS official Dana Chisnell. The goal is to support DHS's "high impact service providers" and other components.
June 20, 2023 -
Everyone is a customer at some point. And everyone serves customers at some point.
June 08, 2023 -
Like many agencies, DHS is trying to recruit new tech talent. But the agency also wants to advance professional development opportunities for its existing IT specialists.
June 02, 2023 -
Poor CX can have a negative impact on the government as well. Especially if citizens need to make repeated inquiries or complaints to resolve issues, leading to additional staff time and resources being required.
June 01, 2023 -
DHS is reshaping its approach to technology by focusing on more agile, iterative projects, and reducing its reliance on big system integrators.
May 31, 2023