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The White House is calling on CDOs to take on governmentwide projects that will advance the Biden administration's executive orders on government outreach to underserved communities and improving customer experience across government.
Login problems and re-ticketing show up among issues with IT user experience at DoD according to a survey from the Defense Business Board.
When people go online to get information, their expectations have been set by their daily activities. For most, that involves going online and purchasing items for retailers who have developed entire businesses around providing a positive, digital experience.
Federal Chief Information Officer Clare Martorana says among her top priorities for 2023 is break down silos, share lessons learned and scale best practices across the IT community.
Due to the passage of the PACT Act in August 2022 — a law that expands health care and benefits for veterans — the Department of Veterans Affairs is expecting a 50% to 100% increase in claims year-over-year.
CX is important. So is security. This is a dicussion, about both, with two federal heavyweights from two very important agencies.
On the anniversary of President Joe Biden’s executive order detailing how agencies need to improve their customer experience, the Department of Homeland Security says it’s removing administrative barriers, increasing equity, building trust and strengthening security.
The Homeland Security Advisory Council's latest report suggest better staffing models, improved technology and other actions could improve CX at several DHS components.
The Biden administration has issued several new mandates for federal agencies to prioritize and deliver enhanced government customer experiences (CX) capabilities. These mandates provide a roadmap and an opportunity for agencies to leverage digital transformation efforts and modernize CX capabilities for the constituents they serve.
Multifactor authentication and identity are a major issues in front of the federal chief information security officer council.
The Justice Department gave agencies 180 days to provide an update on their progress toward making services and resources more accessible to individuals with limited English proficiency.
We get mixed results when dialing into the federal and the commercial turkey-cooking hotlines.
Robin Crisp, an IT officer in the Office of the Chief Information Officer’s Business Application Services at the Labor Department, said the Office of Workers’ Compensation Program started digital signatures with two forms and now plans to expand to other programs.
In the digital age, federal retirement still takes by-hand data gathering and paper. Give yourself months.