Greg Kihlström, prolific brand consultant, customer experience strategist, and SVP digital at Yes& discusses his new book, the Agile Brand, and the ways that building a positive customer experience and a set of associated vocabulary can propel your brand to new heights.
If you are just entering the federal IT services market or have been marketing your service offerings for a while you will walk away with new knowledge on ways to increase your company’s thought leadership by listening to this episode of Market Chat.
GDIT’s Janek Claus, DevOps capability lead and Jay Olsen, director of application services discuss how the correct methodology can complete tasks quickly and with appropriate compliance.
For agencies, the optimal site is a constantly moving target. But officials at the Veterans Affairs Department think they’ve got it right this time.
The Partnership for Public Service and Accenture detail the ways three agencies are leading the pack to overhaul their systems in order to meet customer needs
If it were a bank, the Federal Student Aid Program would be among the biggest. With citizen experience a priority for federal agencies now, the Department of Education has made interacting with student loans a mobile experience. Chris Greene, chief customer experience officer for Federal Student Aid, shared more details on Federal Drive with Tom Temin.
How GSA is leading the government in improving the customer experience by consolidating platforms and making better use of data.
As part of a broader customer service transformation under the President’s Mangement Agenda, the Defense Imagery Managment Operations Center (DIMOC) aims to “connect the dots” between its stovepiped program offices.
The Education Department’s Federal Student Aid Office is launching a mobile app for the Free Application for Federal Student Aid (FAFSA) to help the agency gain a better view into applicants’ pain points with the form.
USDA and GSA want a quick turnaround for responses from industry for five of the six solicitations by Aug. 10 under the Centers of Excellence effort.