customer experience
-
Veterans Affairs recently created the first-ever employee journey map, which the Trump administration sees as a potential tool for agencies. Journey maps could help agency leaders better identify workforce trends.
November 30, 2020 -
In today's Federal Newscast, more Pentagon employees are being told to telework because of an uptick in coronavirus infections in the National Capital Region.
November 23, 2020 -
Speakers at a virtual summit this week detailed how the pandemic gave their agencies a chance to make long-talked about improvements to customer experience.
November 20, 2020 -
Department of Veterans Affairs has also developed employee journey map, which describes key career moments for its workforce. VA said it's using the map to create improved experiences for employees, and in turn customer experience to veterans.
November 17, 2020 -
The election fiasco you can't fix, so its best to concentrate on the day-to-day work of the people
November 06, 2020 -
Maylin Jue, the Labor Department’s enterprisewide shared services program manager, said by consolidating human resources, personnel security, technology and procurement functions across the department, employees will receive better, faster and cheaper services.
October 26, 2020 -
Customer experience from government agencies has a long way to go. That's the principal finding in the latest survey by Forrester Research.
October 20, 2020 -
In today's Federal Newscast, the Army is embedding nutritionists, physical fitness experts and coaches into active duty brigades in hopes of increasing performance and cutting down on injuries.
October 20, 2020 -
After several successful runs at customer experience pilots in recent years, the Department of Veterans will soon publish a CX best practices guide for other agencies..
October 19, 2020 -
Two agencies show they take customer experience seriously.
October 13, 2020 -
Agencies are increasingly turning to online feedback as a way to communicate and respond to their customers during the pandemic. In the case of the Veterans Benefits Administration, that feedback led to new legislation in a matter of weeks.
October 08, 2020 -
Rob Leahy joins NASA Goddard as its new CIO after spending the last 17 months at the IRS.
March 31, 2020 -
Rajiv Uppal at the Centers for Medicaid and Medicare Services, and Jose Arrieta at HHS said bringing the mission offices into the IT modernization discussion is having real impacts.
March 16, 2020 -
Nagesh Rao, the director of business technology solutions at the SBA, and Jim Trinka, the chief talent management officer in the Office of Information and Technology, say by focusing on customer experience, the applications, systems and people are improving how they meet their mission goals.
February 14, 2020 -
HCD and CX disciplines put the focus on gaining a better understanding of the people and their processes within an IT implementation project that greatly reduces risk and improves the chances of successful delivery, initial adoption and ongoing usage.
December 27, 2019