It’s hard to go a day without hearing someone in government bring up customer experience. It makes sense given agencies provide services 24/7. Our new ebook offers tactics from 11 federal leaders and five industry experts to help improve CX right now.
Top Democrats on the Senate Veterans Affairs Committee are planning to introduce legislation that would pause the VA’s troubled rollout of a new Electronic Health Record (EHR) until sites already using the system show improvement.
Top human resources officials for the Department of Veterans Affairs say a bipartisan bill raising pay caps for VA doctors and other health care providers would help keep the agency staffed up to handle its workload.
The Department of Veterans Affairs is on track to exceed its hiring goals for its health care workforce fiscal 2023, but is also speeding up the time it takes to fill vacant positions.
In today's Federal Newscast: Sen. Chuck Grassley (R-Iowa) puts a hold on President Biden's pick to oversee VA benefits. The U.S. Access Board's 25-member governing board has new leadership. And, tweets aside, confirmation of POTUS pick for Archivist of the United States, is one step closer.
In today's Federal Newscast: The Veterans Affairs Department's Inspector General tells the Veterans Health Administration to strengthen background checks to avoid hiring disqualified people. The Navy wants a 4.5% budget increase next year, to $256 billion. And CISA is launching a new initiative to combat ransomware.
The Department of Veterans Affairs, facing an increased workload as more veterans seek VA health care and benefits, is prepared to significantly staff up under the Biden administration’s fiscal 2024 budget request.
The House Oversight and Accountability Committee pressed Office of Personnel Management Director Kiran Ahuja on federal telework, hiring process reforms, the Federal Employees Health Benefits Program, the retirement case backlog and much more.
The government's latest consolidated financial statements would give a normal CFO hives. Material control weaknesses, significant uncertainties, serious financial management problems.
The Department of Veterans Affairs will need to rely on its legacy electronic health record, VistA, for another five-to-10 years, if not longer.
The White House recently appointed Loren DeJong Schulman as Associate Director for Performance and Personnel Management at the Office of Management and Budget.
The National Archives has a plan to eliminate the pandemic-era backlog and avoid similar situations in the future.
The Department of Veterans Affairs has struck an agreement with one of its unions that would allow the agency to expedite the hiring process for certain employees.
The VA needs to keep breaking new records for claims processed, if it hopes to keep pace with a workload surge under the burn-pit toxic exposure legislation signed into law last summer.
House Republicans are challenging the latest legal decision to limit the Department of Veterans Affairs’ ability to fire employees, under a law Congress passed more than five years ago.