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Customer Experience - Customer Satisfaction
Graphic by: Derace Lauderdale
Federal Report

The subtle difference between engagement and experience in 2024 FEVS

As agencies look deeper into 2024 FEVS results, they may want to analyze the intersection between two key indices: employee engagement, and employee experience.

Workforce

Federal employee engagement, satisfaction on the rise once again in 2024 FEVS

Workforce

3 key federal workforce concerns for the CHCO Council this fall

Workforce

Exclusive For SSA workforce, 2024 FEVS results show promising signs

Federal Report

Whether feds are in the office or teleworking, experts say it’s all about results

Workforce

Exclusive Mayorkas details DHS workforce gains, future plans

Workforce

USCIS aims to support current workforce while grappling with ongoing hiring issues

TSA, AFGE agreement
Workforce

TSA looking beyond ‘honeymoon phase’ for frontline workforce

Department of Homeland Security logo
Workforce

House appropriators pan DHS plans for ‘chief employee experience officer’

Government Accountability Office
GAO
Federal Report

3 promising pockets of success in Best Places to Work

Partnership for Public Service, Best place to work, federal agencies,Election 2024 Democrats Trump
AP
Workforce

2023 Best Places to Work marks a turning point in employee engagement

Government Accountability Office
GAO
Federal Report

Best Places to Work: How to read the results

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Amelia Brust/Federal News Network
Workforce

Importance of meeting customer needs, agency mission earn high scores in 2023 FEVS

Agency chief human capital officers convene for 2023 fall forum in September. Image credit: Office of Personnel Management.
Workforce

3 agencies that improved their FEVS response rates this year — and how they did it

Workforce-in office
Workforce

Federal employee engagement, job satisfaction tick upward in 2023 FEVS survey

HHS, Health and Human Services, building, exterior
Federal Report

Approaching ‘mission failure,’ HHS CFO’s office changed employee engagement course

customer experience
Technology

Real-time feedback is central to FDA’s upcoming goals for customer experience

DHS leadership
Workforce Rights/Governance

Facing low morale and expiring authorities, can DHS’s CWMD office turn a corner?

cyber
Workforce

How a few agency leaders are defining, measuring ‘meaningful’ in-person work

TELEWORK
Workforce

‘Start with encouraging employees to speak up’: Lessons from a steady agency in Best Places to Work

FILE - A sign is displayed outside the Internal Revenue Service building on May 4, 2021, in Washington. Conservative politicians and candidates are distorting how a major economic bill passed over the weekend by the Senate would reform the IRS and affect taxes for the middle class. The Inflation Reduction Act, which awaits a House vote after passing in the Senate on Sunday, would increase the ranks of the IRS — but it wouldn’t create a mob of armed auditors looking to harass middle class taxpayers, as some Republicans are claiming. (AP Photo/Patrick Semansky, File)
Federal Newscast

The IRS may want to revisit the idea of a suggestion box for employees

FILE - In this Thursday, March 3, 2016, file photo, a job candidate's resume sits on a table as he interviews for a job during a recruiting event at the Georgia Department of Labor office in Atlanta. One state and at least two cities have passed laws that bar employers from asking applicants about their salary history. Several states have proposed similar legislation in 2017. (AP Photo/David Goldman, File)
(AP Photo/David Goldman)
Workforce

Agency HR leaders take steps to improve recruitment, retention for a hybrid workforce

Kiran Ahuja
(AP Photo/Andrew Harnik)
Workforce

Workforce changes may still lie ahead for federal employees in 2023

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