Internal Revenue Service
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While the politicians debate how much money it should have, the IRS cranked dutifully away this past tax filing season. The agency says it operated on schedule for the first time since 2020, the advent of the pandemic.
June 08, 2023 -
In today's Federal Newscast, an IRS watchdog says agency employees don’t have a proper channel to offer their feedback.
April 04, 2023 -
In today's Federal Newscast: The IRS Taxpayer Advocate wants more money budgeted for taxpayer service and IT modernization, and less for enforcement. The Biden Administration wants higher pay for federal firefighters. And the federal workforce is becoming slightly more diverse.
March 17, 2023 -
The IRS is bringing back a former leader experienced at helping the agency overcome challenges and congressional scrutiny.
March 09, 2023 -
During this webinar, you will learn how CX experts from the Department of Homeland Security, Internal Revenue Service, Education Department and Agriculture Department are implementing strategies and initiatives to improve customer experience.
February 24, 2023 -
Maybe it's because nearly everyone pays taxes, but few annual reports get more attention than that of the taxpayer advocate's annual report to Congress.
January 19, 2023 -
The customer experience drive has not been lost on the Social Security Administration. Few if any agencies exceed the 180 million online visitors SSA receives every year. Now Social Security has made a significant upgrade to its public website to make it easier to use.
January 10, 2023 -
In today's Federal Newscast, federal employees teleworking overseas get a pay bump, 2023 Presidential Rank Awards nominations open and more.
January 10, 2023 -
If the IRS gets all of the money Congress promised it over the next 10 years, its enforcement powers will grow, but taxpayers need some protection, as well.
November 17, 2022 -
Digital services and modernization are pillars of the Biden administration's management agenda. These efforts don't just matter to federal agencies, though, business is thoroughly behind efforts to streamline government services.
November 08, 2022 -
Congress has lots to work on when it comes back from recess after the election next week.
October 31, 2022 -
In today's Federal Newscast, the IRS just might have someone to answer your call next tax season.
October 28, 2022 -
The Information Technology and Innovation Foundation ITIF, has analyzed federal customer service and found one thing the government needs to strengthen is how it measures digital services effectiveness.
October 27, 2022 -
The IRS wants to eliminate- a long standing problem; companies who are delinquent in their federal taxes, but that nevertheless received federal contracts.
October 06, 2022 -
IRS surge team employees will need to continue their work cutting down the agency's pandemic-era backlog of tax returns through the end of the year, but are getting a $1,000 onetime bonus for their efforts.
October 05, 2022