Social Security Administration
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The Social Security Administration\'s Office of Disability Adjudication and Review finds a way to tackle an overwhelming backlog of disability appeals cases. The data-driven training program from the agency\'s Office of Appellate Operations helps officers with the critical thinking skills they need to decide cases more efficiently. Administrative Law Judges now earn better results on 35 out of 84 performance metrics. Teresa Pfender, an appeals officer at SSA\'s Office of Appellate Operations, is now on detail as a senior policy advisor to the Social Security Advisory Board. She tells In Depth with Francis Rose about leading ODAR\'s training program, which won a W. Edwards Deming Award for the second time.
June 03, 2015 -
The Social Security Administration is slowly breaking down its reputation as being stuck in the old world of customer service (snail mail and telephone queues). The MySSA portal is quickly becoming the focal point for modernizing Social Security's Web applications. Pamela Pittman is the SSA's division director for Programmatic Applications. She tells executive editor Jason Miller about the agency's latest online service.
April 01, 2015 -
The Social Security Administration followed a familiar roadmap to let citizens find and print their 1099 forms. SSA is using an agile software approach that was successful in turning legacy apps into modern Web programs.
April 01, 2015 -
The Social Security Administration cleans up on ForeSee's fourth-quarter E-Government Satisfaction Index. Five of the top 10 positions on the list are SSA sites. Robin Sabatino is associate commissioner of the Office of Electronic Services and Technology at the Social Security Administration. She said the agency's success is because of several reasons on In Depth with Francis Rose.
March 13, 2015 -
Four inspectors general tell the Senate Homeland Security & Government Affairs Committee they need legislative help in order to help them effectively oversee federal agencies.
February 24, 2015 -
The Social Security Administration used excess desktop computers and an open source platform to tackle its big data challenge. For its efforts, ACT-IAC named SSA's improper payments and data analytics program a finalist in the Igniting Innovation awards.
February 06, 2015 -
The Social Security Administration is shedding its reputation as an agency stuck in the 1980s when it comes to IT. SSA cobbled together a few leftover computers and took advantage of an open source platform to develop a new approach to conquering its big data problem. Ann Am-Rhein is SSA's deputy associate commissioner for the Office of Earning, Enumeration and Administrative systems. Ron Sikes is SSA's director of business intelligence and analytics. They tell Federal News Radio Executive Editor Jason Miller why their new approach earned honors in the Igniting Innovation awards.
February 05, 2015 -
The Center for Plain Language issued its annual plain language report cards Tuesday, with the Homeland Security Department, Social Security Administration and Security Exchange Commission earning top scores.
January 27, 2015 -
The Social Security Administration says a budget increase this year will allow it to keep field offices open an extra hour on most weekdays, starting in March.
January 22, 2015 -
Disability fraud and deceased benefit fraud are two of the biggest threats to the integrity of the Social Security Administration, according to the agency's Inspector General. Patrick O'Carroll says preventing those types of fraud before they start is his number one priority this year. He shared his Top 3 for 2015 on In Depth with Francis Rose. He tells Federal News Radio's Sean McCalley how his office plans to meet its goal.
January 06, 2015 -
As agencies decide on a two-year plan for structuring their senior executive workforce, one agency head says that the Office of Personnel Management is keeping some of the best and brightest from joining the SES.
December 30, 2014 -
Your agency has less than two weeks to decide on a two-year plan for how to structure its senior executive workforce. Once that workforce plan is in place, your agency can refocus back to an ongoing morale problem affecting the entire federal workforce. Mike Astrue is former commissioner of the Social Security Administration. On In Depth with Francis Rose, he shared ways to start progressive leadership strategies at your agency.
December 19, 2014 -
By STEPHEN OHLEMACHER Associated Press WASHINGTON (AP) — President Barack Obama’s pick to head the Social Security Administration has run into more trouble after Senate Democrats canceled a procedural vote on her nomination. Obama nominated…
December 15, 2014 -
Women of Washington radio show hosts Aileen Black and Gigi Schumm talk to Brenda Sulick, director of the Eleanor's Hope project at the National Committee to Preserve Social Security and Medicare.
October 23, 2014 -
This is the third year in a row that cost-of-living adjustments for federal retirees, Social Security recipients and disabled veterans will be less than 2 percent.
October 22, 2014