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Carolyn Colvin, the acting commissioner of the Social Security Administration, talks to Federal Drive with Tom Temin about My Social Security — something the agency launched in 2013 to move more people to managing their accounts online.
Congress has given the Social Security Administration so many duties over the decades, many Americans aren't even aware of the benefits available to them. Doug Walker, the deputy commissioner of SSA joined Federal Drive with Tom Temin to discuss how Social Security communicates with citizens.
Klopp said among his top priorities is accelerating the use of cloud across SSA starting with developing a data warehouse.
Reported improper payments are likely to increase as agencies improve their ability to ferret out overpayments and underpayments
A report from the Partnership for Public Service and Accenture Federal Services found that data, governance, communication and engagement, and workforce management are the biggest challenges for government agencies trying to improve customer service.
Here's a breakdown of major agencies and the proposed funding amounts for fiscal 2017, which are included the President Obama's $1.1 trillion budget.
Rep. Henry Cuellar (D-Texas) authored a provision in the fiscal 2016 omnibus spending bill requiring OMB to create governmentwide customer service standards.
The provision tells agencies to show how program performance metrics are tied to priority goals.
Office of Management and Budget Deputy Chief Information Officer Lisa Schlosser said her office will start holding agencies more accountable for taking advantage of plays in the U.S. Digital Services Playbook. The playbook lists 13 best practices for delivering products and services to the public more quickly.
Reggie Wells, the Social Security Administration’s chief human capital officer and deputy commissioner of the Office of Human Resources, said the agency is seeing positive results after expanding its leadership development program to employees at the GS-9 level.
The FBI will hire more than 230 National Instant Criminal Background Check System examiners and other specialists, nearly double its existing workforce, to help process mandatory background checks. The agency is also partnering with the U.S. Digital Service to overhaul the NICS.
For the past decade, as the Inspector General for the Social Security Administration, Patrick O'Carroll has intensified efforts prevent fraud, waste and abuse. He's used a combination of technology and detective work. Now the National Academy of Public Administration chose O'Carroll as one of its newest class of fellows. He spoke with Federal News Radio's Eric White on Federal Drive with Tom Temin about the honor.
A group of former and current federal executives advise against making the mobility provisions in the executive order to reform the Senior Executive Service too narrow.
She has nearly four decades of public service. Her speciality is human services, and she's worked at the county, state and federal levels. Now acting Social Security Commissioner Carolyn Colvin is a new fellow of the National Academy of Public Administration. She told Federal Drive with Tom Temin what it means to be a NAPA fellow.