Social Security Administration

CX Exchange '24 SSA Commissioner Martin O'Malley

CX Exchange 2024: SSA’s Martin O’Malley on creating better experiences for the masses

The Social Security commissioner says reducing phone wait times is among his top three priorities to improve how SSA serves citizens.

Federal Insights

O’Malley outlines plans to rebuild Social Security Administration workforce

Hiring/Retention

Social Security IG looks to stop fraud revved up by AI

Benefits

Amelia Brust, Federal News Network

Social Security, SSA, worker, telework, episodic telework

SSA adds ‘episodic’ telework flexibility for agency employees

Workforce

New Social Security telework policy just might be the blueprint for everybody

Federal Report

Amelia Brust/Federal News Network

Social Security HQ employees ordered to increase in-person work starting April 7

Federal Newscast

Dr. Joseph Cuffari, Department of Homeland Security Inspector General

House lawmakers re-up probe into DHS IG’s $1 million retaliation settlement

Agency Oversight

An ‘agency in crisis’: Union makes pitch for $20B supplemental funding for SSA

Budget

A federal return-to-office won’t solve the government’s office space problems

Federal Report

As SSA IT modernization hits its stride, leadership launches a reorg of the CIO’s office

CIO News

‘Telework is not one-size-fits-all’: Agencies defend hybrid work for feds in front of House lawmakers

Congress

A ‘diet COLA’ for FERS retirees has compounding effects on retirement savings

A reduced cost-of-living adjustment, or “diet COLA,” for FERS retirees can create a much larger difference in retirement savings over time.

Federal Report

SSA says understaffing led to overpaying 2M beneficiaries since FY 2022

The Social Security Administration overpaid about 2 million beneficiaries over the past two years, and is telling lawmakers that more staffing is needed…

Hiring/Retention

Why some CIOs say it’s time to rethink governmentwide cyber metrics

Ask the CIO

Andre Mendes, the chief information officer at the Department of Commerce, was one of several agency technology executives pushing for more consistency around cyber metrics under the FITARA scorecard.