Social Security Administration

Crowdstrike outage: SSA shutters offices, other agency impacts

Here’s what we know about how a global IT outage, sparked by a faulty software update from cybersecurity firm CrowdStrike, is impacting federal agencies.

Technology

Amelia Brust, Federal News Network

Social Security, SSA, worker, telework, episodic telework

A policy tweak by the Social Security Administration should make it easier to give money to recipients it underpaid

Federal Newscast

GSA

Social Security Administration will soon transition to Login.gov platform

Federal Newscast

The federal workforce is growing, as House appropriators consider agency spending cuts

Workforce

Graphic by: Derace Lauderdale

customer service, customer experence, Customer satisfaction - Employee engagement

This career federal-management policy guy takes over one of the biggest management challenges in government

Workforce

federal government, best places to work, worst places to work, Export-Import Bank

Having best places to work means the government has worst places

Federal Report

Partnership for Public Service, Best place to work, federal agencies,Election 2024 Democrats Trump

2023 Best Places to Work marks a turning point in employee engagement

Workforce

Volcker Alliance Senior Fellow Dustin Brown conducts the first of four discussions with colleges and universities as part of the organization's

Long-time OMB official lands COO post at SSA

Federal Newscast

CX Exchange '24 SSA Commissioner Martin O'Malley

CX Exchange 2024: SSA’s Martin O’Malley on creating better experiences for the masses

The Social Security commissioner says reducing phone wait times is among his top three priorities to improve how SSA serves citizens.

Federal Insights

O’Malley outlines plans to rebuild Social Security Administration workforce

After a hiring freeze, Commissioner Martin O’Malley is readying plans to rebuild the Social Security Administration workforce as quickly as possible.

Hiring/Retention

Social Security IG looks to stop fraud revved up by AI

Benefits

The Social Security Administration’s Office of Inspector General (SSA OIG) is searching for ways that it can use AI to stop fraud.

Social Security Administration

Crowdstrike outage: SSA shutters offices, other agency impacts

A policy tweak by the Social Security Administration should make it easier to give money to recipients it underpaid

Social Security Administration will soon transition to Login.gov platform

The federal workforce is growing, as House appropriators consider agency spending cuts

How about night and weekend customer service — in person?

Rumors targeting Social Security recipients cause inundation of SSA phone lines

Where Social Security could start, as it tries to improve itself

This career federal-management policy guy takes over one of the biggest management challenges in government

Having best places to work means the government has worst places

2023 Best Places to Work marks a turning point in employee engagement

Long-time OMB official lands COO post at SSA

CX Exchange 2024: SSA’s Martin O’Malley on creating better experiences for the masses

O’Malley outlines plans to rebuild Social Security Administration workforce

Social Security IG looks to stop fraud revved up by AI