Social Security Administration

Graphic by: Derace Lauderdalecustomer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Shouldn’t in-person appointments and when they’re available become part of agencies’ thinking about improving customer experience?

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Peter MusurlianDustin Brown

This career federal-management policy guy takes over one of the biggest management challenges in government

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Partnership for Public Service, Best place to work, federal agencies,Election 2024 Democrats Trump

2023 Best Places to Work marks a turning point in employee engagement

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Carnegie Mellon University Heinz College of Information Systems and Public PolicyVolcker Alliance Senior Fellow Dustin Brown conducts the first of four discussions with colleges and universities as part of the organization's

Long-time OMB official lands COO post at SSA

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Amelia Brust, Federal News NetworkSocial Security, SSA, worker, telework, episodic telework

SSA adds ‘episodic’ telework flexibility for agency employees

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Social Security

New Social Security telework policy just might be the blueprint for everybody

Commissioner Martin O’Malley wants top managers in 4 days a week, but it gets looser the farther out you go

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Amelia Brust/Federal News NetworkMartin O'Malley

Social Security HQ employees ordered to increase in-person work starting April 7

In today’s Federal Newscast: The cybersecurity threat from Chinese infiltrators continues to grow, according to an outgoing Army general. The Department…

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Dr. Joseph Cuffari, Department of Homeland Security Inspector General

House lawmakers re-up probe into DHS IG’s $1 million retaliation settlement

Lawmakers are also investigating whether the SSA IG inappropriately referred the DHS IG to an outside law firm.

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