On Air: Federal Drive with Tom Temin
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U. S. Postal Service

Graphic by: Derace Lauderdalecustomer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Shouldn’t in-person appointments and when they’re available become part of agencies’ thinking about improving customer experience?

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FILE - A USPS logo adorns the back doors of United States Postal Service delivery vehicles as they proceed westbound along 20th Street from Stout Street and the main post office in downtown Denver, Wednesday, June 1, 2022. USPS is creating a division to handle election mail issues as part of an effort to ensure swift and secure delivery of ballots for the 2022 midterm election, officials said Wednesday, July 27, 2022. (AP Photo/David Zalubowski, File)

After dismal holiday financials, Congress needs to return to postal policy

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Seasonal, temporary federal employees are now eligible to enroll in FEDVIP

Benefits Read more
(GettyImages/Bloomberg/Luke Sharrett)USPS coronavirus

How the Postal Service handles sexual harassment complaints

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FILE - A worker carries a large parcel at the United States Postal Service sorting and processing facility Nov. 18, 2021, in Boston. Congress would lift onerous budget requirements that have helped push the Postal Service deeply into debt and would require it to continue delivering mail six days per week under bipartisan legislation that approached House approval Tuesday, Feb. 8, 2022. (AP Photo/Charles Krupa, File)

USPS falls short on pay requirements for managers, supervisors, federal appeals court finds

A federal appeals court finds the Postal Service isn’t meeting legal requirements to ensure managers and supervisors are paid close to what they could…

Agency Oversight Read more
FILE - In this April 27, 2010 file photo an F-16 airplane lifts off at the US military Airport in Spangdahlem, Germany. The U.S. military says an F-16 fighter jet has crashed in western Germany but the pilot ejected to safety. Police said the plane came down in the Zemmer area, between the city of Trier and the U.S. Air Force's Spangdahlem Air Base. (Boris Roessler/dpa via AP, file)

New group in Congress to look out for the nation’s fighter pilots

In today’s Federal Newscast, a group of lawmakers are banding together to create a new caucus focused on the fighter pilot community.

Federal Newscast Read more
Sheet metal worker Carey Mercer assembles ductwork at Contractors Sheet Metal on Tuesday, Aug. 3, 2021, in New York. The construction industry is fighting to recruit more women into a sector that faces chronic labor shortages. As spending on infrastructure rises, construction firms will need to hire at least 430,000 new skilled laborers in 2021, according to an analysis of federal data by the Associated Builders and Contractors. Right now, only 4% of construction laborers in the U.S. are women, according to the Bureau of Labor Statistics (AP Photo/Kevin Hagen)

Contractors have less than two months to create affirmative action programs

Federal Newscast

In today’s Federal Newscast, most federal supply and service contractors and subcontractors have less than two months to certify that they are meeting their requirement to develop and maintain annual affirmative action programs.

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