Agencies have been using the Federal Employee Viewpoint Survey to get feedback since 2002. It’s one of the main tools used by the Office of Personnel Management to monitor agencies’ human capital management efforts. Now a group of researchers says the survey itself could stand some touching up. After reviewing more than 40 research articles based on Viewpoint survey data, they say there’s room for improvement in survey data quality. Dr. Sergio Fernandez is an associate professor at the Indiana University School of Public and Environmental Affairs in Bloomington. He is also one of the authors of the report. He joined Tom Temin on the Federal Drive to explain more about what the research team found.

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