Rick Parrish: What a presidential transition means for customer experience
The upcoming presidential transition could easily derail some agency-level federal customer experience improvement efforts. And that means customer experience...
The upcoming presidential transition could easily derail some agency-level federal customer experience improvement efforts. And that means customer experience professionals should start preparing for the change now. Rick Parrish is a senior analyst at Forrester Research, and has authored a guide with 14 tips to start prepping.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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