Rick Parrish: What a presidential transition means for customer experience
The upcoming presidential transition could easily derail some agency-level federal customer experience improvement efforts. And that means customer experience p...
The upcoming presidential transition could easily derail some agency-level federal customer experience improvement efforts. And that means customer experience professionals should start preparing for the change now. Rick Parrish is a senior analyst at Forrester Research, and has authored a guide with 14 tips to start prepping.