Daryl Covey: Community of Practice pushes for improved customer service
The Office of Management and Budget has been pushing federal agencies to improve customer service, whether online or in-person. But one group has been pushing b...
The Office of Management and Budget has been pushing federal agencies to improve customer service, whether online or in-person. But one group has been pushing better service for years. The Government Customer Contact Services Community of Practice was founded by Daryl Covey. A Weather Service executive with 38 years of federal service, Covey tells Federal Drive with Tom Temin what the Community of Practice is all about.
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Tom Temin
Tom Temin is host of the Federal Drive and has been providing insight on federal technology and management issues for more than 30 years.
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